RETURNS AND EXCHANGES

Customer Service & Info

SHOPPING

PRODUCT INFORMATION

For each product we provide the images and the description with the relevant details.

The BAGSPOKE products are hand crafted exclusively with material form  Italian origin.

Each product is unique, small variations or slight imperfections should not be considered defects but characteristics of the artisanal hand made.

To get more information about the product, the customer can write an email to info@bagspoke.com

PROCESSING OF ORDERS

BAGSPOKE.COM reserves the right to refuse an order in the event that it does not receive approval from the customer’s bank.

Once a product order has been issued it is not possible to make changes to this order

Orders placed separately will be shipped separately.

BAGSPOKE.COM reserves the right to delay a shipment if the order can not be dispatched for reasons beyond the control of BAGSPOKE.COM

BAGSPOKE.COM reserves the right to refuse to process an order and / or service at any time

PRICES AND CURRENCY

Published prices and final invoices are in Euro (EURO)

BAGSPOKE.COM encourages customers to contact their bank to learn

about  the money conversion value  for the  prices and bank charges relating to the transaction

Credit cards will be charged in Euro, and due to the floating exchange rates, the final price will be calculated and charged on the credit card with the exchange rate applicable on the date of the transaction

PROMO CODES

Customers who received a PROMO CODE via newsletters, through social networks that comply , can enter the code in the purchase order process .

Each code has a start date and end of validity which limits its use and can not be extended

SHIPPING AND DELIVERY

SHIPPING CONDITIONS

BAGSPOKE.COM ships in Italy and Europe with the GLS courier, and worldwide by the  express courier DHL

BAGSPOKE.COM reserves to change the courier under the same conditions and services without prior notice.

In compliance with the current international trade laws, the goods shipped is accompanied by an official invoice declaring the total value of goods purchased in the same currency of original purchase.

The Invoice indicates the value of each item purchased

AVAILABLE GOODS

The orders for goods available, subject to confirmation of availability of the items and  bank transaction verification, are shipped the business day following the receipt of the order.

The amount of transactions made by credit card is charged at the time of the order.

In the case of orders made by bank transfer, the shipment is entrusted to the courier,  the moment  the payment is confirmed and deposited on the current account of BAGSPOKE.COM

DELIVERY TIME

BAGSPOKE.COM process orders from Monday to Friday

Orders are shipped the day after the order date, or the first available business day

Orders placed from Friday to Sunday will be shipped the following Monday

From August 10 to August 24 and from December 23 to January 7 order processing may be suspended or suffer slowdowns.

BAGSPOKE.COM can not be held responsible for shipping delays caused by weather, customs controls or other circumstances beyond the control of BASPOKE.COM

Delivery for shipments in Italy are expected within 2-3 working days

Delivery for shipments in the European Union are expected within 4-5 working days.

Delivery for shipments to all countries outside the European Union are expected within 6-7 working days

 

SHIPPING FEES

Below are the shipping fees provided for each geographic area

 

ITALY:

SHIPPING FEE: € 9.00

EUROPEAN COUNTRIES:

SHIPPING FEE : € 15.00

Countries included: the European Union member states Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece (No Islands), Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway , Poland, Portugal, Czech Republic, Romania, Serbia, Slovakia, Spain, Sweden, Turkey, Hungar

  

CANADA, SOUTH KOREA, UNITED ARAB, JAPAN, HONG KONG, INDONESIA, KUWAIT, MALAYSIA, MEXICO, SINGAPORE, UNITESTATES, SWITZERLAND:

Prices quoted on the website are inclusive of VAT and customs duties

 The goods will be delivered at no extra cost

SHIPPING FEE: € 20.00

REST OF THE WORLD:

For countries not listed,  please send an email to BAGSPOKE.COM

The Customers are informed that any customs duties and import taxes are paid by the customer

The amount shall be paid to the carrier according to the procedures indicated by the same courier

TRACKING OF THE  SHIPMENT

At the time of shipment of the order you will be sent an e-mail with the tracking number

DELIVERY OF THE GOODS

Upon delivery of the goods, customers are requested to inspect the package carefully before you sign a confirmation of receipt of the goods.

If the Client receives a box that has been opened by Customs or by the Courier for authorized external inspections, the package must be closed with a security seal by them.

If the package appears tampered,  the clients are asked to sign the receipt of the parcel with reserve,  s or to refuse delivery of the same.

If the package was tampered and  the customer does not sign the receipt with reserve, the delivery is automatically deemed to be accepted and therefore  we will not accept any complaints.

 

NON  DELIVERY OF GOODS

All customers placing an order, establish a business relationship with BAGSPOKE.COM and agree to accept delivery of the package relative to its order

If a parcel is not delivered to the customer , due to his lack of cooperation (wrong telephone number / incomplete, incorrect / incomplete address, absent recipient) or if the customer refuses delivery, the parcel is returned to sender BAGSPOKE.COM

The assigned Fees   to the customer will be shipping costs  and any customs charges

These charges will be deducted from the due refund.

 

RETURN AND  REPLACE

For whatever reason, the customer can return the order, in whole or part

Items can be returned for replacement or refund within 14 days of receipt of the parcel

Items must be returned in the same condition they were originally sent with the warranty seal intact (do not cut it)

We will not accept returns without the warranty seal

If customers wish to return their goods, they  are requested to send an email to :  info@bagspoke.com

 

REFUND

In the event that the customer redeems the order made, a refund is made within 2/3 days of receiving the product and only after the quality control of the articles made

For orders paid by credit card, the amount refunded will be on the next card statement. The processing time may vary depending on the provider  issuing the credit card and  in any case we estimate about 20 working days

The refund of orders made by bank transfer shall be credited to the original bank account within 72 hours of receipt of the parcel

Refunds are paid in the same currency of  the original purchase. Any differences in the amount refunded can result from fluctuations in the exchange rate and will not be reimbursed

   

RETURN POLICY AND CONDITIONS

In case of incomplete or defective goods  due to an error committed by BAGSPOKE.COM, customers are requested to follow the above  instructions.

We ask our customers to provide photographic evidence proving the incomplete or defective goods. In such cases, the shipping charges and any customs charges are the responsibility of BAGSPOKE.COM

Returns must be shipped in the original packing box  used by BAGSPOKE.COM accompanied by a copy of the invoice

Any Customs fees are always paid by the customer

BAGSPOKE.COM reserves the right to refuse returns that have not been authorized or not sent in accordance with our  return policy.

In these cases, BAGSPOKE.COM can return the package to the original shipping address .

In case of acceptance of unauthorized return or non-conforming, BAGSPOKE.COM may retain 10% of the value of the returned goods from the due  refund.

PAYMENT CONDITIONS

 BAGSPOKE.COM accepts the following payment conditions:

CREDIT CARD

We accept payments made through Visa, MasterCard, American Express and Maestro.

BANK TRANSFER

The order is processed as soon as the amount is deposited into the bank account of BAGSPOKE.COM

In order to proceed with the bank transfer, the bank details are as follows:

Banca Intesa Sanpaolo

Agency Albiate (MI) – Italy –

IBAN. IT54 S030 6932 410000008909185

BIC / SWIFT. BCITIT33153

We inform you that  BAGSPOKE.COM reserves the right to require the Bank to verify the transaction

This verification could result in delays in processing your order

Cash On Delivery (ITALY):

The cash on delivery will have a supplement of € 5.00

BAGSPOKE is a registered trademark owned by the company CONTRACT SERVICE